Shipping

Shipping Policy

At Waterfallower, we are committed to getting your order to you as quickly and efficiently as possible while maintaining our dedication to eco-friendly practices.

Processing and Shipping Time:

  • Processing Time: Orders are typically processed within 3-5 business days.
  • Shipping Time: Once processed, delivery usually takes 5-7 business days. This timeframe includes both processing and shipping.

Shipping Costs:

  • Shipping costs vary depending on your location and the shipping method chosen at checkout. The total shipping cost will be calculated and displayed during the checkout process.

International Shipping:

  • We are pleased to offer international shipping! Please be aware that delivery times for international orders may vary based on the destination and customs processing.

Packaging:

  • All items are carefully packaged and shipped locally from our base in Herriman, UT.
  • We strive to use eco-friendly packaging materials to minimize our environmental impact.

Tracking Your Order:

  • Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our carrier’s website.

Issues with Delivery:

  • If you experience any issues with your delivery or have questions about your order, please contact our customer service team at [Your Customer Service Email/Phone Number] for assistance.

Thank you for choosing Waterfallower. We appreciate your support and are excited to deliver your new favorites!

1. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return items within 60 days of purchase. For full details on our return policy, please visit our Return Policy Page.

2. How long will it take to receive my order?
Orders typically ship within 7-10 business days. Please note that delivery times may vary based on your location and shipping method.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on our shipping carrier’s website.

4. What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact our customer service team at [Your Customer Service Email/Phone Number] within 7 days of receiving your order. We’ll help you resolve the issue as quickly as possible.

5. Can I change or cancel my order after it has been placed?
Once an order is placed, it begins processing immediately and cannot be changed or canceled. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.

6. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website. Visit our Gift Cards Page for more information.

7. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team at waterfallower@gmail.com. We’re here to help!

8. Do you offer international shipping?
Absolutely! We currently ship our items to the U.S. as well as internationally.

If you have any other questions, feel free to get in touch with us. Thank you for choosing Waterfallower!