FAQ

1. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return items within 60 days of purchase. For full details on our return policy, please visit our Return Policy Page.

2. How long will it take to receive my order?
Orders typically ship within 7-10 business days. Please note that delivery times may vary based on your location and shipping method.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on our shipping carrier’s website.

4. What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact our customer service team at [Your Customer Service Email/Phone Number] within 7 days of receiving your order. We’ll help you resolve the issue as quickly as possible.

5. Can I change or cancel my order after it has been placed?
Once an order is placed, it begins processing immediately and cannot be changed or canceled. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.

6. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website. Visit our Gift Cards Page for more information.

7. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team at waterfallower@gmail.com. We’re here to help!

8. Do you offer international shipping?
Absolutely! We currently ship our items to the U.S. as well as internationally.

If you have any other questions, feel free to get in touch with us. Thank you for choosing Waterfallower!