Refund Policy

Refund & Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read through our refund and exchange policy below:

Refunds

  • Eligibility for Refunds: We offer a full refund on items that are unused, unworn, and in their original condition, including all tags, within 30 days of receiving your order.

  • Non-Refundable Items: Clearance items and items marked as final sale cannot be refunded.

  • Processing Time: Once we receive your return, please allow 5-7 business days for the processing of your refund. Refunds will be credited to your original payment method.

  • Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.

Exchanges

  • Eligibility for Exchanges: If you would like to exchange an item for a different size, color, or style, we are happy to assist you. Exchanges are accepted within 30 days of receiving your order, as long as the item is unused, unworn, and in its original condition with all tags and packaging.

  • Process: To exchange an item, please contact our customer service team at support@waterfallower.com with your order number and the item you wish to exchange.

  • Shipping Fees: The customer is responsible for the return shipping charges, but we will cover the cost of shipping the exchanged item back to you.

How to Return/Exchange an Item

  1. Contact us at support@waterfallower.com within 30 days of receiving your order with your request.

  2. Provide your order number, item(s) you would like to return/exchange, and reason for the return/exchange.

  3. Ship the items back to us at the address below. Return shipping fees are the responsibility of the customer.

    [ADDRESS]

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at support@waterfallower.com with your order number and details of the issue. We will offer you a full refund or replacement at no additional cost.

Contact Us

If you have any questions or concerns regarding our refund and exchange policy, please feel free to reach out to our customer service team at support@waterfallower.com.